KEBA Network Connectivity Instability

KEBA charger intermittently loses connection to Wi-Fi or Ethernet network, but charging continues

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Possible Causes

Weak Wi-Fi signal, Interference from other devices, Faulty Ethernet cable or connector, Overloaded router or DHCP issues

How to Fix / Troubleshooting

Safety first: Network work is low-voltage; opening the charger still requires isolating mains power.

Steps:

  • 1. Check signal strength: For Wi-Fi, verify that the charger is within good range of the access point. Consider relocating the router or adding a repeater.
  • 2. Inspect Ethernet cabling: For wired connections, check for kinks, sharp bends, or damaged connectors. Replace suspect cables.
  • 3. Router configuration: Ensure the router's DHCP pool is not exhausted and that IP conflicts are not occurring.
  • 4. Firmware update: Update both the KEBA charger and router firmware if updates are available.
  • 5. Static IP: Consider assigning a static IP to the charger to improve stability.

If connectivity is critical for billing or monitoring, consider using a more robust wired connection where possible.

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Repair Difficulty

Easy 2/5

Required Part

Communication Interface Board
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