Charger’s cable management hook or bracket is broken, causing strain on the tethered cable.

Safety first: Avoid pulling on the cable; internal terminations may be stressed.

• Support the cable: Temporarily support the tethered cable to prevent strain on the socket and internal terminations.
• Replace hook/bracket: Install a new Mennekes-approved cable hook or wall bracket at the recommended height.
• Inspect strain relief: Check the cable gland and internal strain relief clamp for damage; replace if necessary.