Vehicle shows ‘Charging not possible’ but wallbox LEDs appear normal; no specific error code displayed on wallbox.

Safety first: Turn off power before opening the wallbox or handling internal wiring.

• Clean plug and socket: Use electrical contact cleaner and a soft, lint-free cloth to clean the Type 2 plug pins. For a socketed wallbox, clean the socket carefully without inserting metal tools.
• Inspect pins: Check for pins that are recessed, bent, or discolored. If any are damaged, the cable or socket should be replaced.
• Check cable strain relief: Ensure the cable gland or strain relief at the wallbox is tight and that the cable does not move excessively when pulled.
• Internal wiring check: With power off, verify that CP and PP conductors are firmly connected at the control board and socket terminals.
• Test with another cable/vehicle: Swap components to isolate whether the issue is with the cable, vehicle, or wallbox.