Charging session does not start; app or LEDs indicate general fault E01 shortly after plugging into the vehicle.

Safety first: NRGkick units handle high-voltage AC. Always disconnect the charger from the mains outlet and vehicle before any inspection. Do not open the sealed electronics housing unless you are qualified; this may void warranty.

• 1. Power-cycle the charger:
  • Unplug the NRGkick from the wall socket or CEE outlet.
  • Unplug the charging connector from the vehicle.
  • Wait at least 2–3 minutes to allow internal capacitors to discharge.
  • Reconnect the charger to the mains, then plug into the vehicle and check if E01 clears.
• 2. Check supply and adapters:
  • Verify the wall/CEE outlet is wired correctly and firmly seated.
  • Inspect the NRGkick plug adapter (e.g., CEE 16A/32A adapter) for heat damage, bent pins, or moisture.
  • Try a different, known-good outlet and adapter if available.
• 3. Reset via app (if supported):
  • Open the NRGkick app and check for any active lockout or error log.
  • Perform a soft reset or restart command if the app offers it.
  • Check for and install any available firmware update.
• 4. Inspect cable and connectors:
  • Run your hand along the cable to feel for kinks, cuts, or bulges.
  • Inspect the vehicle plug (Type 2) and mains plug for discoloration or melted plastic.
• 5. If E01 persists:
  • This usually indicates an internal control PCB or power module fault.
  • Do not continue using the charger; internal components may be compromised.
  • Contact NRGkick support or a qualified EVSE technician for internal diagnostics and possible board replacement.