Charging stops or will not start; display/app shows E02 indicating overtemperature or thermal protection.

Safety first: Overheating can damage insulation and connectors. Disconnect the charger from mains and vehicle before inspection. Allow the unit to cool completely.

• 1. Allow cooling:
  • Unplug the charger from the outlet and vehicle.
  • Let it sit for at least 30 minutes in a cool, shaded area.
  • After cooling, reconnect and test.
• 2. Improve ventilation:
  • Ensure the NRGkick body is not covered by mats, cloths, or coiled cable.
  • Do not place the charger on insulating surfaces that trap heat.
  • Avoid direct sunlight or enclosed boxes while charging.
• 3. Inspect plugs and adapters:
  • Check the CEE/Schuko plug and any NRGkick adapter for discoloration, soft plastic, or burn marks.
  • If any connector is hot to the touch after a short charge, discontinue use.
  • Replace damaged adapters or have the outlet inspected by an electrician.
• 4. Reduce current limit:
  • Use the NRGkick app or onboard controls to lower the charging current (e.g., from 32A to 16A).
  • Monitor if E02 still appears at lower current.
• 5. If E02 recurs quickly:
  • The internal temperature sensor or power module may be faulty.
  • Do not open the sealed housing unless qualified; contact NRGkick support for sensor or module evaluation and replacement.