E13
NRGkick
Wireless Communication Module Failure
Charger shows E13; often associated with Wi-Fi/Bluetooth module fault or communication error with connectivity module.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Defective Wi-Fi/Bluetooth module, Loose antenna or module connector, Firmware bug in connectivity stack, RF interference causing repeated module resets
How to Fix / Troubleshooting
Safety first: Connectivity faults do not usually affect basic electrical safety, but may prevent configuration or monitoring.
- 1. Restart charger and app:
- Unplug charger, wait 2 minutes, reconnect.
- Force-close and reopen the NRGkick app.
- 2. Move closer and reduce interference:
- Bring your phone closer to the charger.
- Turn off or move away from strong RF sources (microwave ovens, powerful routers) temporarily.
- 3. Reset network settings (if available):
- Use the app or device button sequence to reset Wi-Fi/Bluetooth settings.
- 4. Firmware update:
- Connect via any available interface and update firmware to the latest version.
- 5. If E13 persists and wireless is non-functional:
- The wireless module or its antenna connection may be defective.
- Contact NRGkick support for module or main PCB replacement options.
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Repair Difficulty
Medium
3/5
Required Part
Wi-Fi/Bluetooth Connectivity Module
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