Ohme
Mechanical Mounting Failure
Ohme charger enclosure is loose on the wall or moves when the cable is pulled.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Fixing screws not anchored into solid substrate, Wall plugs pulled out, Vibration from cable handling, Incorrect installation on unsuitable surface
How to Fix / Troubleshooting
Safety: A loose charger can strain internal wiring and glands. Do not continue to use it until it is securely fixed.
- 1. Support the unit: Avoid pulling on the cable or using the charger as a handle. If very loose, support it temporarily with a prop.
- 2. Visual check: Inspect the mounting points to see if screws have pulled out or if the wall surface is crumbling.
- 3. Call installer/electrician: The charger should be remounted using appropriate fixings for the wall type (e.g. masonry anchors, chemical fixings) and the cable gland strain relief should be checked.
- 4. Internal check (technician): After remounting, a technician should open the unit to ensure no internal wiring has been strained or loosened.
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Repair Difficulty
Medium
3/5
Required Part
Wall Mounting Bracket / Fixings
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