PPC-07
Pod Point
Supply Voltage Out of Range
Charger shows 'Overvoltage' or 'Undervoltage' error, charging will not start or stops intermittently
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Grid supply voltage sag or surge, Loose neutral connection in supply circuit, Incorrect supply configuration (e.g. wired for 3‑phase but only single phase present), Faulty voltage sensing circuit on Pod Point PCB
How to Fix / Troubleshooting
Safety: Persistent overvoltage or undervoltage can damage equipment. A qualified electrician should verify the supply.
- Step 1 – Check with other loads: See if lights or other appliances in the property flicker or behave abnormally, which may indicate a wider supply issue.
- Step 2 – Power cycle: Turn the charger OFF at the isolator/consumer unit for 2–3 minutes, then back ON. If the error clears temporarily but returns, further investigation is needed.
- Step 3 – Measure supply (electrician only): Use a calibrated multimeter to measure line‑neutral voltage at the charger terminals under load. Confirm it is within Pod Point’s specified range (typically around 230 V ±10%).
- Step 4 – Inspect neutral and earth connections: Tighten any loose terminations in the consumer unit and charger terminal block. Replace any overheated or damaged conductors.
- Step 5 – PCB diagnostics: If supply voltage is stable but the charger still reports out‑of‑range voltage, the voltage sensing circuit on the PCB may be faulty and the board should be replaced.
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Repair Difficulty
Hard
4/5
Required Part
Pod Point Control PCB
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