Pod Point EV Home Chargers Error Codes

PPC-01

Pod Point home charger will not power on, no LEDs lit on the front fascia, vehicle does not detect the charger

No Mains Supply / Internal Power Supply Failure

PPC-02

Pod Point charger LEDs are on but vehicle will not start charging, no relay click heard when plugging in

Contactor / Relay Not Engaging

PPC-03

Vehicle displays 'Charging Fault' or 'Check EVSE', Pod Point LEDs show error pattern, charging stops shortly after starting

Pilot Signal / Control Pilot Fault

PPC-04

Pod Point charger shows an earth fault error, LEDs indicate ground fault, vehicle refuses to charge

Earth Leakage / Ground Fault Detection

PPC-05

Charger repeatedly trips the dedicated MCB or RCBO in the consumer unit when a vehicle is plugged in

Overcurrent / Short Circuit Under Load

PPC-06

Pod Point LEDs indicate over‑temperature, charging stops or derates after a short period, unit feels hot to the touch

Thermal Overload / Overheating Protection

PPC-07

Charger shows 'Overvoltage' or 'Undervoltage' error, charging will not start or stops intermittently

Supply Voltage Out of Range

PPC-08

Pod Point app shows 'Communication Error' with charger, charger LEDs appear normal but cannot be controlled remotely

Network / Cloud Connectivity Failure

PPC-09

Pod Point app shows 'Load Management Error' or 'Load Limit Exceeded', charging is paused or limited

Dynamic Load Management / CT Clamp Fault

PPC-10

Charger shows 'PEN Fault' or 'Earth Fault – PME Protection', charging disabled

PEN Conductor / PME Protection Activation

PPC-11

Charger indicates 'Lockout' or 'Authentication Required', vehicle will not charge until authorized

User Authentication / Access Control Lockout

PPC-12

Charger displays 'Firmware Error' or 'Internal Error', LEDs show persistent fault pattern after reboot

Firmware Corruption / Internal Software Fault

PPC-13

Charger shows 'Relay Welded' or 'Contactor Stuck' error, charging disabled for safety

Welded Contactor / Stuck Power Relay Detection

PPC-14

Charger indicates 'Proximity Fault' or vehicle plug cannot be latched/released correctly

Proximity Pilot / Plug Detection Fault

PPC-15

Charger shows 'Socket Lock Fault' on socketed Pod Point units, cannot lock or unlock the Type 2 socket

Socket Locking Actuator Failure

PPC-16

Charger displays 'RCM Fault' or 'RCD Self‑Test Failed', charging disabled

Residual Current Monitoring Device Failure

PPC-17

Charger shows 'Phase Imbalance' or 'Phase Loss' (on 3‑phase Pod Point models), charging reduced or disabled

Phase Loss / Phase Imbalance Detection

PPC-18

Charger indicates 'Meter Error' or 'Energy Meter Fault', smart billing or reporting not available

Internal Energy Meter Communication Failure

PPC-19

Charger shows 'Isolation Fault' or 'Insulation Error', charging disabled

Output Insulation Resistance Low

PPC-20

Charger displays 'Schedule Active' or refuses to start charging outside set times, user believes it is a fault

Charging Schedule / Smart Tariff Misconfiguration

Symptom

Charger appears to work but vehicle reports 'Charge Port Not Locked' or similar, and may stop charging

Mechanical Incompatibility / Locking Coordination Issue

Symptom

Charger emits unusual buzzing, humming, or clicking noises during operation

Acoustic Noise from Contactor / Transformer / Loose Components

Symptom

Charger front LEDs are dim, flickering, or not displaying correct colors, but charging works

LED Indicator / Display Fault

Symptom

Charger makes a single loud 'pop' sound and then stops working

Component Catastrophic Failure (Fuse/Capacitor/Contactor)

Symptom

Charger randomly reboots during charging (LEDs go off and back on), sometimes interrupting the session

Power Supply Instability / Internal Reboot

Symptom

Persistent burning smell or signs of scorching around the Pod Point charger or cable

Overheating / Localized Electrical Arcing

Symptom

Pod Point charger does not start charging when vehicle is plugged in, but starts if plug is reinserted several times

Intermittent Plug Detection / Contact Issue

Symptom

Pod Point charger front fascia or enclosure is cracked, UV‑faded, or physically damaged but still operates

Enclosure Mechanical Damage / Compromised IP Rating

Symptom

Pod Point charger is physically loose on the wall or mounting surface, unit can be wobbled by hand

Loose Wall Mount / Fixing Failure

Symptom

Pod Point charger repeatedly disconnects from Wi‑Fi or mobile network, causing unreliable smart features

Intermittent Network Connectivity

Symptom

Pod Point LEDs are flashing in an undocumented pattern, but charging appears normal

Status Indication / Minor Warning

Symptom

Tethered charging cable becomes very warm or hot during charging, especially near the plug or where it enters the charger

Overheating Cable / High Resistance Connection

Symptom

Type 2 plug is difficult to insert or remove from the vehicle inlet, requires excessive force

Mechanical Connector Wear / Misalignment

Symptom

Vehicle charges very slowly compared to charger rating (e.g. 7 kW Pod Point only delivering ~2–3 kW)

Reduced Charge Current / Derating

Symptom

Vehicle intermittently stops and starts charging during a session without user input

Intermittent Pilot / Contactor Control Issue

Symptom

Water or condensation visible inside the Pod Point charger cover or around the cable entry, possible intermittent faults

Water Ingress / IP Seal Failure