Type 2 plug is difficult to insert or remove from the vehicle inlet, requires excessive force

Safety: Forcing the plug can damage both the charger and vehicle inlet.

• Step 1 – Visual inspection: Check the plug and vehicle inlet for obvious damage, bent pins, or foreign objects.
• Step 2 – Clean gently: Use a dry, soft brush or cloth to remove dust and debris. Do not use lubricants or sprays on electrical contacts.
• Step 3 – Check latch operation: Ensure the latch moves freely and is not obstructed.
• Step 4 – Test with another EV (if possible): This helps determine whether the issue is with the plug or the vehicle inlet.
• Step 5 – Replace plug/cable: If the plug remains difficult to use or shows signs of deformation, have a technician replace the tethered cable assembly or socket.