Charger appears to work but vehicle reports 'Charge Port Not Locked' or similar, and may stop charging

Note: This is often a vehicle‑side issue but can be influenced by the charger plug condition.

• Step 1 – Support the cable: Ensure the cable is not pulling down on the plug; use a hook or support to relieve strain.
• Step 2 – Insert fully: Push the plug firmly until you hear/feel the vehicle inlet lock engage.
• Step 3 – Inspect latch and plug: Check for wear or damage on the plug latch and housing.
• Step 4 – Test with another cable/charger: If the issue only occurs with this Pod Point cable, the plug may be worn and should be replaced.
• Step 5 – Vehicle check: If the problem persists across chargers, have the vehicle inlet and lock mechanism inspected by the vehicle manufacturer.