Pod Point
Loose Wall Mount / Fixing Failure
Pod Point charger is physically loose on the wall or mounting surface, unit can be wobbled by hand
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Undersized or incorrect wall fixings, Deterioration of masonry or substrate, Vibration from cable handling over time, Impact damage to mounting bracket
How to Fix / Troubleshooting
Safety: A loose charger can strain internal wiring and cause electrical faults. Do not pull on the unit or cable.
- Step 1 – Support the unit: Avoid using the charger until it is securely remounted. Do not hang the cable in a way that adds extra weight to the unit.
- Step 2 – Visual check: Inspect the mounting points for cracks in the wall or missing screws.
- Step 3 – Remount (electrician/installer): Have a qualified installer remove the charger (after isolating power), inspect the wall, and refit using appropriate fixings (e.g. heavy‑duty wall plugs, coach screws) as specified by Pod Point.
- Step 4 – Check cable strain relief: Ensure that the tethered cable strain relief is intact so that the cable weight is not pulling on internal terminals.
- Step 5 – Final safety test: After remounting, the installer should perform basic electrical safety tests before returning the charger to service.
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Repair Difficulty
Medium
3/5
Required Part
Wall Mounting Bracket / Fixings
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