Charger displays 'Schedule Active' or refuses to start charging outside set times, user believes it is a fault

Note: This is a configuration issue, not a hardware failure.

• Step 1 – Open Pod Point app: Navigate to the charger settings and review all active schedules and smart tariff options.
• Step 2 – Disable schedules: Temporarily disable all schedules and smart charging features, then attempt to start a manual charge.
• Step 3 – Check time settings: Ensure your phone and the charger (if applicable) are set to the correct time and timezone.
• Step 4 – Recreate schedule: If you need scheduled charging, delete and recreate a simple schedule, then test that the charger starts and stops at the expected times.
• Step 5 – Contact support: If the charger still behaves unexpectedly, Pod Point support can review backend configuration for your unit.