Charger’s Wi‑Fi connection frequently drops, causing remote control and monitoring to fail intermittently.

Safety first: Network checks do not require opening the charger; only open if antenna connections must be inspected.

• Check signal strength: Use a smartphone near the Polestar charger to check Wi‑Fi signal quality. If weak, move the router closer or add a Wi‑Fi extender.
• Reduce interference: Keep the router away from microwaves, cordless phones, and thick metal structures.
• Update firmware: Use the Polestar app to check for charger firmware updates that may improve Wi‑Fi stability.
• Inspect antenna: If issues persist, with power off, open the charger and ensure the Wi‑Fi antenna cable is securely connected to the communication module.