Charger powers on (display lit) but will not start charging; no error code shown on screen.

Safety first: Ensure the vehicle is in Park and the parking brake is set before connecting or disconnecting the charger.

• 1. Reseat connector: Unplug the J1772 handle, inspect for debris, then plug it back in firmly until the latch clicks.
• 2. Check vehicle settings: Some EVs require enabling charging or disabling a charge timer in the car. Verify that the vehicle is set to charge immediately.
• 3. Verify current setting: On adjustable Primecom models, ensure the selected current does not exceed the circuit rating and is acceptable to the vehicle. Try lowering the current setting and retry.
• 4. Listen for relay click: When starting a charge, you should hear a click from inside the charger. If there is no click and no code, the relay driver may be weak or intermittent; professional diagnosis is recommended.
• 5. Test with another EV or outlet: This helps isolate whether the issue is with the charger, the vehicle, or the supply circuit.