Safety first: Disconnect power before inspecting the connector in detail.

1. Check the latch: Ensure the mechanical latch on the J1772 handle moves freely and fully engages when plugged into the vehicle. A stuck latch can prevent proper proximity signaling.
2. Inspect for physical damage: Look for cracks or deformation around the latch area of the Primecom handle. If the plastic is broken, the internal switch or resistor may be damaged.
3. Wiggle test: While the charger is powered and connected (but not charging), gently move the handle. If the error appears or disappears with movement, the proximity wiring is likely intermittent.
4. Replace handle assembly: The proximity components are typically integrated into the J1772 handle and not serviceable individually. Replace the entire handle and cable assembly if faulty.
5. Verify with another charger: If another EVSE charges the vehicle without issue, this confirms the fault is in the Primecom handle or cable.

Display shows E10 and charging stops after a few seconds of operation.

Possible Causes