E19
Primecom Real-Time Clock / Scheduling Fault

Charger shows E19 and may indicate a time or schedule error; scheduled charging does not start.

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Possible Causes

Failed RTC chip on control board, Depleted backup battery or capacitor, Firmware bug in scheduling function, Corrupted time settings

How to Fix / Troubleshooting

Safety first: This is a low-voltage control issue; high-voltage safety is typically unaffected, but always follow normal precautions.

  • 1. Disable scheduling: If possible, turn off any delayed or scheduled charging features in the Primecom menu and attempt immediate charging.
  • 2. Reset time and date: Manually set the correct time and date on the charger, then reconfigure any schedules.
  • 3. Power-cycle: Turn off power for several minutes, then restore and re-enter time settings.
  • 4. Firmware update: If Primecom provides a firmware update that addresses RTC issues, apply it according to official instructions.
  • 5. Board replacement: If E19 persists and scheduling is required, the RTC circuit on the main control board may be defective and the board should be replaced.
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Repair Difficulty

Easy 2/5

Required Part

Real-Time Clock Circuit on Main Control Board
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