Primecom Moisture Ingress / Seal Failure

Water or condensation visible inside the charger housing or behind the front panel.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged housing gasket, Cracked enclosure, Incorrect outdoor mounting orientation, High humidity with inadequate sealing

How to Fix / Troubleshooting

Safety first: Moisture inside an energized charger is extremely dangerous. Turn off power at the breaker immediately.

  • 1. De-energize and dry: Leave the charger powered off. If safe to do so, open the housing and allow it to dry in a warm, dry environment for at least 24–48 hours.
  • 2. Inspect seals and gaskets: Check door gaskets, cable entry glands, and any penetrations for cracks or gaps. Replace damaged seals.
  • 3. Check mounting: Ensure the charger is mounted vertically and not in a position where water can pool on top or run into vents.
  • 4. Look for corrosion: Inspect the control board and connectors for corrosion. Replace any heavily corroded components.
  • 5. Prevent recurrence: If the environment is very wet, consider adding a protective hood or relocating the charger to a more sheltered location.
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Repair Difficulty

Hard 4/5

Required Part

Enclosure Gasket / Cable Glands / Main Control Board
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