Charger’s scheduled charging does not start at the programmed time, or starts at incorrect times.

Note: This is a control logic issue; hardware is usually fine.

• Step 1 – Verify time and time zone: In the Shell Recharge app, confirm that the charger’s time zone and current time are correct.
• Step 2 – Simplify schedules: Delete all existing schedules and create a single, simple schedule to test.
• Step 3 – Check vehicle schedules: Ensure the EV itself does not have conflicting charging schedules set.
• Step 4 – Test immediate charging: Disable schedules and confirm that immediate charging works normally.
• Step 5 – Firmware update: Apply any available firmware updates that may address scheduling issues.