Shell Recharge Mechanical Wear / Deformed Connector

Charger’s Type 2 plug (on tethered models) or socket becomes physically difficult to insert or remove from the vehicle.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Deformed plastic around connector from heat, Bent or misaligned pins, Dirt or debris in socket, Damaged locking mechanism interfering with insertion

How to Fix / Troubleshooting

Mechanical caution: Forcing the connector can damage both charger and vehicle inlet.

  • Step 1 – Inspect visually: Look for melted plastic, bent pins, or foreign objects in the plug and vehicle inlet.
  • Step 2 – Clean gently: Use a dry, lint-free cloth to remove dust or debris. Do not use lubricants or sprays.
  • Step 3 – Check lock operation: Ensure the connector lock (if present) is fully disengaged before attempting removal.
  • Step 4 – Replace damaged connector: If deformation or pin damage is visible, have a technician replace the tethered cable assembly or socket.
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Repair Difficulty

Medium 3/5

Required Part

Tethered Type 2 Cable Assembly
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