Charger shows E09 and does not start; app may indicate ‘communication error with vehicle’.

Note: This fault relates to digital communication between the Shell Recharge charger and the EV.

• Step 1 – Power cycle both ends: Turn off the charger at the breaker and lock the vehicle for at least 5 minutes to fully power down its systems. Then power the charger back on and reconnect.
• Step 2 – Try another EV: If possible, test with a different vehicle to determine if the issue is vehicle-specific.
• Step 3 – Inspect cable: Check the Type 2 cable for damage, kinks, or crushed sections that could affect the communication lines.
• Step 4 – Firmware update: Use the Shell Recharge app to check for and apply any firmware updates to the charger.
• Step 5 – If E09 persists with multiple vehicles and cables: The internal PLC/communication module or CP circuitry on the main PCB may be defective. Contact Shell Recharge support for module or board replacement.