Charger displays E12; app may show ‘Wi‑Fi module error’ or ‘network hardware fault’.

Note: This affects connectivity and smart features; basic charging may still work.

• Step 1 – Check if charging works offline: Attempt to start a charge using RFID or plug-and-charge (if supported). If charging works, the fault is limited to connectivity.
• Step 2 – Reboot router and charger: Restart your home router and then power cycle the Shell Recharge charger.
• Step 3 – Reconfigure network: In the Shell Recharge app, forget the existing Wi‑Fi network and re-add it, ensuring correct password and 2.4 GHz compatibility if required.
• Step 4 – Check signal strength: Ensure the charger is within good Wi‑Fi range or use Ethernet if the model supports it.
• Step 5 – Persistent E12: If the app still reports a Wi‑Fi hardware error, the internal Wi‑Fi module or antenna may need replacement.