Display shows E012; charger powers but cannot lock or unlock the connector (for models with motorized lock).
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: Disconnect power before attempting to free a jammed lock. Do not force the connector with excessive strength.
- Visual inspection: Check the Type 2 socket area for foreign objects, ice, or debris obstructing the lock pin. Clean carefully.
- Manual release: Many Siemens chargers have a manual release for the connector lock accessible behind a cover. Follow the manual to release the plug without damage.
- Listen for actuator: With power on, start a session and listen for the lock motor/solenoid. No sound may indicate a failed actuator or wiring issue.
- Check wiring (advanced): With power OFF, inspect the harness from the main control board to the lock actuator and position sensor. Reseat connectors and check for broken conductors.
If E012 continues after cleaning and wiring checks, the lock actuator assembly or its sensor is likely defective and should be replaced as a unit.
Repair Difficulty
Required Part
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