Charger’s networked features (app, monitoring) do not work, but local charging is fine.

Safety first: Only low-voltage network components are involved, but still turn off power before opening the enclosure.

• Check cables and antennas: Ensure Ethernet cables are plugged in and antennas (for cellular/Wi‑Fi) are secure and undamaged.
• Verify external network: Confirm that the router, switch, or cellular service is functioning and that other devices can connect.
• Restart equipment: Power cycle the charger and any associated network hardware.
• Replace network module: If connectivity remains absent and external network is confirmed good, replace the Sun Country Highway network communication module.