E16
Sun Country Highway User Interface / Keypad Fault

Charger shows E16; unit may not respond to button presses or RFID (if equipped).

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Damaged front membrane keypad, Loose ribbon cable to display board, Water ingress behind front panel, Faulty UI controller on display PCB

How to Fix / Troubleshooting

Safety first: Turn off power before removing the front cover or display module.

  • Inspect front panel: Check for cracks, punctures, or signs of water behind the membrane keypad or display window.
  • Check ribbon cable: Inside the unit, reseat the ribbon cable between the keypad/display and the main control board.
  • Dry moisture: If moisture is present, carefully dry the area with a lint-free cloth and allow the unit to air dry before reassembly. Identify and fix any gasket or seal failures.
  • Replace keypad/display module: If buttons remain unresponsive and E16 persists, replace the front keypad/display assembly as a unit.
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Repair Difficulty

Medium 3/5

Required Part

Front Keypad and Display Module
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