Tesla app cannot see or control the Wall Connector, but the charger still works when plugging in

Safety: This is a connectivity issue; charging safety is not directly affected.

• Verify local Wi‑Fi: Confirm that other devices can connect to the same Wi‑Fi network at the charger location.
• Reconnect Wall Connector: Use the commissioning Wi‑Fi access point to rejoin the home network with correct credentials.
• Check Tesla account: Ensure the Wall Connector is properly linked to your Tesla account in the app.
• Router settings: Disable overly aggressive firewall or isolation settings that may block outbound connections.
• If still offline: The internal Wi‑Fi module may be defective; app control may not be restorable without replacing the unit.