User receives mild shock or tingling when touching vehicle body while connected to Wall Connector

Safety: This is a serious safety concern. Stop using the charger immediately and turn off the breaker.

• De‑energize: Turn off the Wall Connector breaker and avoid touching the vehicle and charger until inspected.
• Check grounding: Have a licensed electrician verify the integrity of the equipment grounding conductor from the panel to the Wall Connector and the main bonding jumper at the service.
• Test for stray voltage: A professional should measure voltage between vehicle body, ground, and neutral to identify sources of stray voltage.
• Inspect other equipment: Sometimes other faulty appliances can introduce stray voltage onto the grounding system; inspect and correct as needed.
• Do not use until resolved: Only resume charging once a qualified professional confirms grounding is correct and safe.