Vehicle does not recognize that the connector is plugged in; no charging icon, no latch sound

Safety: Do not force the connector into the port. Forcing can damage pins.

• Inspect connector: Check the Tesla connector for bent, recessed, or missing pins and for cracks in the plastic housing.
• Clean port and connector: Use a dry, lint‑free cloth to gently clean the vehicle charge port and connector face.
• Check latch operation: Ensure the handle latch button moves freely and that you hear/feel it engage when plugging in.
• Test with another charger: If another Tesla charger works fine with the same vehicle, the original Wall Connector's handle is likely faulty and must be replaced.