Charger shows E15 and stops charging; may occur when multiple loads are active in the home.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: CTs and load controllers are connected to live conductors; only qualified personnel should adjust them.
- Review settings: In the app or web interface, verify the main service size and maximum EV charging current are correctly configured.
- Inspect CT orientation: Ensure current transformers are installed on the correct conductors and oriented according to arrows or markings.
- Check CT wiring: With power OFF, verify CT leads are firmly connected to the load management input on the charger or external controller.
- Bypass test (if safe and allowed): Temporarily disable dynamic load management in software to see if charging proceeds normally at a fixed current (do not exceed breaker rating).
If E15 only occurs with load management enabled and wiring is correct, the CTs or load controller module may be defective.
Repair Difficulty
Required Part
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