VW wallbox shows E009; charger is online but cannot start charging; app may show ‘Meter error’ or ‘Energy measurement unavailable’.
Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
Possible Causes
How to Fix / Troubleshooting
Safety first: The internal meter is connected to live conductors. Only qualified personnel should access it.
- Check app data: In the VW wallbox app, see if historical energy data is still visible. If new sessions show 0 kWh or ‘N/A’, the meter may not be reporting.
- Reboot charger: Turn off the wallbox breaker for 2 minutes, then restore power and wait for full boot (1–2 minutes) before testing again.
- Disable billing features: If your model allows charging without metering for billing, temporarily disable billing or user accounting and test a simple session.
Persistent E009 usually requires replacement of the internal energy meter module or main control board. Contact Volkswagen support; provide logs or screenshots from the app to assist diagnosis.
Repair Difficulty
Required Part
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