Charger shows E19 or 'Vehicle Error'; charger appears ready but refuses to start with a specific vehicle; other EVs may charge normally.

Safety first: Ensure the vehicle is in Park and powered down before connecting or disconnecting the cable.

• Test with another EV: If possible, connect a different EV to the Volvo charger. If it charges normally, the issue is likely with the original vehicle.
• Check vehicle settings: In the Volvo vehicle’s infotainment or app, verify that charging is allowed immediately and not restricted by schedule or location.
• Inspect vehicle inlet: Look for dirt, corrosion, or damage in the vehicle’s Type 2 inlet. Clean gently if needed.
• Update vehicle software: Ensure the vehicle has the latest software from Volvo, as updates may improve charging compatibility.

If E19 only occurs with one vehicle and persists, schedule service for the vehicle’s onboard charger or charging control module.