Walli charger is not visible in the Walli app or cannot be added to the account.

Safety first: Network troubleshooting does not require opening live equipment; avoid unnecessary disassembly.

Steps:

• Check LEDs: Observe the Wi‑Fi or network status LED on the Walli charger and compare to the manual.
• Reset network settings: Use the physical reset button or app procedure to reset Wi‑Fi settings and re‑enter credentials.
• Move closer to router: If possible, temporarily relocate the router or use a mobile hotspot to test connectivity.
• Router settings: Ensure that MAC filtering is disabled or that the Walli MAC address is allowed, and that the correct Wi‑Fi band (2.4 GHz vs 5 GHz) is used.
• If still not discoverable: The Walli Wi‑Fi module may be defective and should be replaced.