Safety first: Connectivity issues do not affect electrical safety but may impact smart features.

Improve Wi‑Fi: Move the router closer, add a Wi‑Fi extender, or use a wired Ethernet connection if supported.
Static IP: Configure a DHCP reservation or static IP for the Webasto charger to avoid frequent IP changes.
Monitor ISP: Check if other devices also lose internet; contact your ISP if necessary.
Firmware update: Ensure the charger runs the latest firmware, which may improve cloud stability.

Webasto charger frequently loses connection to the cloud or app, but local charging continues normally.

Possible Causes