Charger powers on but is not visible in the Zaptec app and cannot be controlled remotely

Safety first: Network troubleshooting does not involve high voltage, but do not open the charger unless necessary.

Steps:

• Check LEDs/app status: Look for any network status indication on the charger or in the app.
• Wi-Fi signal test: Use a smartphone near the charger to check Wi-Fi strength. If weak, move the router or add an extender.
• Reconfigure network: Use the Zaptec commissioning procedure to re-enter Wi-Fi credentials or switch to another network.
• Router settings: Ensure that the router allows outbound HTTPS and any ports required by Zaptec cloud services.
• If still offline: The communication module may be defective and should be replaced.