Water pooling inside the freezer, often on the bottom or under baskets, which then freezes into ice sheets.

Safety: Unplug the freezer before defrosting ice.

Steps:

• Manual defrost: Remove food, place towels, and allow ice to melt or use a hair dryer on low to speed melting. Do not use sharp tools.
• Clear drain trough: After ice melts, locate the drain hole at the bottom rear and flush with hot water until it drains freely.
• Check level: Adjust leveling legs so water flows toward the drain.
• Inspect gasket: Replace a leaking door gasket to reduce frost and water accumulation.