Freezer runs but does not reach set temperature; food is soft or partially thawed

Safety first: Unplug the freezer before cleaning or removing panels.

Steps:

• Check temperature setting: Ensure the thermostat or digital setting is at the recommended -18°C.
• Clean condenser: Pull the freezer away from the wall and gently vacuum or brush dust from the condenser coils at the back or underneath.
• Check door seal: Inspect the gasket for gaps or damage. Close the door on a sheet of paper; it should grip firmly all around.
• Listen for fan: With the door switch pressed, listen for the evaporator fan. If silent, follow fan motor diagnostics and replace if faulty.
• If the compressor runs continuously, condenser is clean, fan works, but cooling is still weak and frost pattern on the evaporator is uneven or limited to a small area, there may be a sealed system issue (refrigerant leak or blockage). This must be repaired by a certified refrigeration technician.