Thick sheet of ice forming on the freezer floor or under the bottom basket.

Safety: Unplug the freezer and place towels to catch meltwater.

Steps:

• 1. Remove ice: Allow the ice on the floor to melt naturally or use warm water. Do not chip with sharp tools.
• 2. Access drain: Remove the rear interior panel and locate the drain hole beneath the evaporator.
• 3. Thaw and clear: Use warm water and a turkey baster or syringe to flush the drain until water flows freely to the rear drain pan.
• 4. Inspect for damage: Check the drain trough for cracks that could let water leak into the cabinet instead of the drain. Replace the trough if damaged.
• 5. Check drain heater (if fitted): Test and replace if open to prevent future freezing.