Water pooling at the bottom inside the freezer or on the floor in front.

Safety: Unplug the freezer before defrosting or working near water.

Steps:

• Locate drain: Inside the freezer, remove drawers and the rear panel to find the defrost drain hole beneath the evaporator.
• Clear blockage: Use warm water and a plastic tube or turkey baster to flush the drain until water flows freely to the rear drip tray.
• Check rear drain tube: From the back, ensure the drain tube leading to the drip tray is not kinked or frozen. Thaw gently with warm water if needed.
• Inspect drip tray: Verify that the tray above the compressor is not cracked or overflowing.