Café User Interface Input Failure

Control panel buttons are unresponsive or respond intermittently

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Moisture intrusion into control panel, Worn or damaged touchpad, Loose ribbon cable to UI board, Failed user interface board

How to Fix / Troubleshooting

Safety first: Unplug the freezer before removing the control panel or UI board.

  • Check for control lock: Ensure the control lock feature is not enabled. Disable it per the user manual.
  • Clean the panel: Wipe the control surface with a soft, slightly damp cloth and then dry. Do not spray cleaner directly onto the panel.
  • Inspect connections: Remove the control panel and check the ribbon cable and connectors for corrosion or looseness. Reseat firmly.
  • Replace UI board: If specific buttons or the entire panel remain unresponsive, replace the user interface board with a Café-compatible part.
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Repair Difficulty

Medium 3/5

Required Part

User Interface Board
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