E20
Candy Refrigerant System Performance Fault (Low Cooling Efficiency)

Freezer shows E20 and the compressor runs continuously but temperature does not reach the set point.

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Safety Warning

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

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Possible Causes

Partial refrigerant leak, Blocked capillary tube, Weak compressor, Internal restriction in filter-drier

How to Fix / Troubleshooting

Safety first: Unplug the freezer before moving or inspecting the rear components. Refrigerant work must be done by certified personnel.

  • Check basic conditions: Ensure doors are sealing properly and the freezer is not overloaded with warm food.
  • Inspect condenser temperature: After running for 15–20 minutes (technician only), the condenser should be warm to hot. If it is barely warm while the compressor runs, there may be a refrigerant issue.
  • Look for oil stains: Oil around joints or tubing can indicate a refrigerant leak.
  • Verify fan operation: Make sure any condenser fan is running and coils are clean.
  • Call a professional: If airflow and seals are good but cooling is weak and E20 persists, a sealed system technician must check pressures, locate leaks, and recharge or repair the system.

Warning: Do not attempt to cut or open refrigerant lines yourself; this is hazardous and illegal in many regions without proper certification.

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Repair Difficulty

Professional Required 5/5
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