Candy
Unresponsive Keypad / Touch Controls
Freezer display works but buttons do not respond to presses.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Locked control panel (child lock active), Faulty keypad or touch sensor, Damaged UI PCB, Moisture behind control panel
How to Fix / Troubleshooting
Safety first: If you need to open the control panel, unplug the freezer first.
- Check for control lock: Many Candy freezers have a child lock. Hold the lock symbol button (or combination specified in the manual) for several seconds to unlock.
- Power cycle: Unplug the freezer for 5 minutes, then reconnect to reset the control electronics.
- Inspect control panel: If still unresponsive, remove the fascia and check for moisture or corrosion on the UI board. Dry gently if damp.
- Replace UI board: If the keypad matrix or touch IC is faulty, install a new Candy-compatible user interface board.
Warning: Do not spray cleaners directly onto the control panel; liquid can seep inside and damage electronics.
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Repair Difficulty
Medium
3/5
Required Part
User Interface Control Board
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