Safety first: Unplug the freezer before cleaning coils or accessing fans.

Check temperature setting: Ensure the Candy freezer is set to the recommended temperature (typically around -18°C).
Clean condenser: Vacuum and brush dust from the rear or bottom condenser coils to improve heat dissipation.
Inspect door gasket: Close the door on a sheet of paper and pull it out. If it slides easily, the gasket may be leaking. Look for cracks or warping and replace if necessary.
Verify evaporator fan operation: Open the door briefly and listen for the fan stopping and starting when the door switch is pressed. If the fan does not run with the door closed, test and replace the evaporator fan motor.
Check for frost pattern: After running for some time, a normal evaporator should have an even frost pattern. Heavy frost only at the inlet or no frost at all suggests a sealed system issue requiring a technician.

Warning: Do not bend or puncture refrigerant tubing. If cleaning and gasket replacement do not restore proper cooling, contact a professional.

Freezer runs but does not get cold enough; food is soft or partially thawed.

Possible Causes