Water pooling at the bottom of the freezer or on the floor in front

Safety: Unplug the freezer before removing internal panels or working near electrical parts.

Steps to clear water issues:

• 1. Identify source: Check if water is inside the cabinet (often under bottom drawer) or on the floor from the rear.
• 2. Clear defrost drain: Remove the bottom drawer and internal rear panel if necessary. Locate the small drain hole beneath the evaporator. Use a soft pipe cleaner or plastic probe to clear debris. Flush with warm (not boiling) water using a turkey baster or syringe until it flows freely to the rear drain tray.
• 3. Thaw frozen drain tube: If blocked with ice, gently warm the area with a hairdryer on low, keeping it away from plastic surfaces.
• 4. Check door gasket: Inspect for splits or areas not contacting the cabinet. Warm the gasket with a hairdryer and reshape if slightly deformed; replace if badly damaged.
• 5. Level the appliance: Adjust front feet so the freezer tilts slightly backwards, encouraging water to flow to the rear drain tray.

Note: Persistent water issues after clearing the drain may indicate a cracked drain tray or excessive frost due to defrost faults.