Costway Door Alignment / Seal Failure

Freezer door does not close or stay closed; it pops open slightly after being shut.

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Possible Causes

Cabinet not level, Warped door, Obstructed shelves or baskets pushing on door

How to Fix / Troubleshooting

Safety: Adjustments can be made with power on. Unplug if you remove hinges or door.

Steps to fix door not closing:

  • Check for obstructions: Ensure baskets and food packages are not protruding and hitting the door.
  • Level the freezer: Adjust leveling feet so the front is slightly higher than the back, encouraging the door to swing closed.
  • Inspect hinges: Check that hinge screws are tight and the door is not sagging. Tighten or adjust as needed.
  • Check gasket: Look for warped or twisted gasket sections that prevent full closure. Warm the gasket gently with a hair dryer and reshape if necessary.

Note: If the door is physically warped or damaged, replacement of the door assembly may be required.

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Repair Difficulty

Easy 2/5

Required Part

Door Hinge and Gasket
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