Freezer interior temperature too cold; items near back are rock hard and ice cream is overly hard even at warmest setting.

Safety first: Avoid direct skin contact with extremely cold metal surfaces.

Steps to correct overcooling:

• Verify with thermometer: Place a freezer thermometer in the center and compare to the setpoint. If actual temperature is much lower, a control issue exists.
• Check sensor placement: Ensure the cabinet sensor is not located directly in the warmest or coldest spot; it should sense average air temperature.
• Inspect sensor and wiring: Look for damage or loose connections. Replace the cabinet temperature sensor if readings are incorrect.
• Control board: If the sensor is good but the compressor runs excessively and temperature stays too low, replace the main control board.

Tip: Avoid setting the control to the coldest setting unless necessary; mid-range is adequate for most uses.