Ice buildup on the freezer floor or under the bottom basket.

Safety first: Unplug the freezer and remove food to a cool place while working.

• Defrost ice: Remove all ice from the floor of the freezer using plastic tools. Do not chip with metal objects.
• Clear drain hole: Locate the drain hole at the back or bottom of the compartment. Flush with warm (not boiling) water using a turkey baster or syringe until water flows freely to the rear tray.
• Check drain tube: From the rear, ensure the drain tube is not kinked or blocked. Gently clear any obstruction.
• Inspect door seal: Replace a damaged gasket to prevent warm air ingress, which increases frost and meltwater.
• Re-level appliance: Make sure the freezer is slightly tilted back so the door closes easily and water flows to the drain.