Freezer runs but does not get cold enough – food is soft or partially thawed.

Safety: Unplug the freezer before cleaning coils or accessing internal panels.

Steps to improve cooling:

• 1. Check temperature setting and loading: Ensure the thermostat is set to the recommended freezer setting (typically around -18°C). Avoid overpacking shelves, which blocks airflow.
• 2. Clean condenser coils: Pull the freezer away from the wall. Vacuum dust from the rear or bottom condenser coils using a brush attachment. For static-condenser models (coils in the cabinet walls), ensure adequate clearance around the unit.
• 3. Inspect evaporator frost pattern: Remove the interior rear panel and look at the evaporator coil. A light, even frost is normal. A solid block of ice indicates defrost failure (see defrost-related faults). Only a small section frosted suggests a sealed-system issue.
• 4. Check evaporator fan: Confirm the evaporator fan motor runs when the compressor is on. Replace if not running or noisy.
• 5. Defrost if iced: If the coil is encased in ice, unplug the freezer and fully defrost it. Then test the defrost heater and defrost thermostat/sensor and replace faulty parts.

Important: If the evaporator only frosts partially or the compressor runs constantly without reaching temperature, a refrigerant or compressor problem is likely and requires a refrigeration technician.