Frigidaire
User Interface / Keypad Failure
Control panel buttons do not respond or respond intermittently.
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Safety Warning
This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.
If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.
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Possible Causes
Moisture intrusion into control panel, Worn or damaged keypad, Loose ribbon cable between UI and main board, Defective user interface board
How to Fix / Troubleshooting
Safety First: Unplug the freezer before removing the control panel or accessing electronics.
- Step 1 – Dry and clean: Wipe the control panel dry and ensure no condensation is present. Allow the unit to sit unplugged for an hour.
- Step 2 – Inspect connections: Remove the control housing and check the ribbon cable between the UI and main board. Reseat the connector.
- Step 3 – Test buttons: If some buttons work and others do not, the keypad membrane is likely failing. Replace the user interface board.
- Step 4 – Main board: If the UI is new and connections are good but still unresponsive, the main control board may be defective.
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Repair Difficulty
Medium
3/5
Required Part
User Interface (Display) Board
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