GE Profile Keypad or Touch Control Failure

Buttons on the freezer control panel do not respond or respond intermittently

This repair may involve working with high voltage components or water connections. Always unplug the appliance before removing any panels.

If you are not confident in your ability to perform this repair safely, we strongly recommend contacting a professional technician.

Possible Causes

Worn or damaged keypad, Moisture under touch panel, Loose ribbon cable, Failed UI control board

Safety first: Unplug the freezer before working on the control panel.

Check control lock: Ensure the control lock feature is not enabled. Disable it per the user manual.
Dry panel: If condensation or spills have occurred, gently dry the panel and allow time for moisture to evaporate.
Inspect ribbon cable: Remove the panel and reseat the ribbon cable connecting the keypad to the board.
Replace UI assembly: If specific buttons never respond, replace the user interface assembly.

Medium 3/5

User Interface Control Board

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