Heavy frost buildup on food and shelves; frost on door gasket area

Safety first: Unplug the freezer before performing a full manual defrost.

• Check for obstructions: Ensure no food packages or baskets are preventing the door from closing completely.
• Inspect gasket: Clean the gasket with warm soapy water and dry. Look for tears, gaps, or hardened sections. Replace if damaged.
• Adjust door alignment: If the door appears crooked, adjust the hinges according to the user manual so the gasket contacts evenly all around.
• Manual defrost: Remove food to a backup freezer, unplug the unit, and allow all frost to melt. Use towels to catch water. Do not use sharp tools.
• Reduce door openings: Limit how often and how long the door is opened, especially in humid environments.